Terms of Service

The Service is intended for businesses, sole proprietors, and individuals acting primarily for business or professional purposes, and not primarily for personal, family, or household use. A formal legal entity or business-domain email address is not required. You must be at least 18 years old and legally capable of entering into these Terms. If you create or use an account for a company, employer, client, trade name, or other organization, you represent that you have authority to bind that organization. If you lack that authority, you may use the Service only in your individual business capacity. We do not adjudicate internal ownership, employment, reimbursement, or authority disputes. We may temporarily restrict access while affected parties resolve a dispute, and account, payment, and administrative records may be considered without being conclusive proof of legal ownership.

The person who purchases the subscription or is identified as the owner in our records is the "Account Owner." The Account Owner controls the workspace, subscription, invited users, and assigned permissions, subject to these Terms. The Account Owner is responsible for ensuring that invited users are authorized and comply with these Terms. Each user must have an individual account. Credentials may not be shared. You are responsible for maintaining account security, using accurate registration information, promptly updating it, and notifying us at admin@tradeflowplanner.com of suspected unauthorized access. You are responsible for activity under your account to the extent permitted by law. The Service may offer roles such as Owner, Admin, Editor or Member, and Viewer. Role descriptions and permissions may evolve. Customers may invite employees, general contractors, subcontractors, consultants, clients, or other collaborators. Customer—not Trade Flow Planner—is responsible for deciding who may access its workspace and information.

Trade Flow Planner is a construction scheduling, manpower-planning, coordination, and reporting tool designed primarily for specialty contractors. Features may include job schedules, activities, manpower planning, calendars, reports, exports, collaboration, and related tools. We may improve, modify, replace, restrict, or discontinue features. We will use reasonable efforts to provide notice before materially reducing the core functionality of a paid plan during its current billing term, except when changes are reasonably necessary for law, security, third-party dependencies, abuse prevention, or platform protection.

Plan limits, included users, projects, storage, and features are described at checkout, on the pricing page, or in an applicable order. Current standard and early-adopter plan details are summarized in Appendix A. The Pro plan includes five total users: the Account Owner plus four additional users. Additional Pro users may be purchased per seat. We may offer new plans or change pricing for new subscriptions at our discretion. If your usage exceeds a plan limit, we may require an upgrade, additional seats, reduced usage, or another reasonable remedy. Features and limits may vary by plan.

We may offer a 14-day free trial without requiring a payment card. Trial eligibility and features may be limited. Unless you purchase a subscription, an expired trial may become read-only for 30 days and may then be restricted or deleted in accordance with Section 12. Trial offers may be modified or withdrawn at our discretion, subject to applicable law.

You agree to pay all fees disclosed at checkout or in an applicable order. Fees are charged through Stripe or another disclosed payment processor. You authorize us and our payment processor to charge the payment method you provide. Prices are stated in U.S. dollars unless otherwise disclosed. Fees exclude applicable taxes unless stated otherwise. You are responsible for sales, use, excise, value-added, or similar taxes associated with your purchase, excluding taxes based on our net income. Our payment processor may calculate or collect taxes where required. We do not receive or store complete payment-card numbers when payment is handled by Stripe. Your payment activity is also subject to the payment processor's terms and privacy practices.

Paid subscriptions automatically renew for successive monthly or annual billing periods until canceled. Before purchase, checkout will disclose the subscription price, billing frequency, renewal terms, and cancellation method. By purchasing, you affirmatively authorize recurring charges to your selected payment method. You may cancel through account settings linked to the Stripe customer portal. Cancellation takes effect at the end of the current paid billing period, and access continues through that period unless the account is suspended under these Terms. Canceling stops future renewals but does not retroactively cancel completed charges. You are responsible for retaining confirmation of cancellation and promptly reporting any verified billing error to admin@tradeflowplanner.com. Nothing in these Terms limits a cancellation, renewal reminder, consent, or refund right that cannot legally be waived.

Upgrades and added seats may take effect immediately, with prorated charges calculated by Stripe. Downgrades ordinarily take effect at the next renewal. Removing a seat does not entitle you to a prorated refund. We may offer promotional or early-adopter pricing for a limited enrollment period and may stop offering it to new customers at any time. If an offer states that a base-plan price is "grandfathered until canceled," that base-plan price will remain available while the same qualifying subscription remains continuously active. Cancellation, lapse, change to an ineligible plan, or other conditions disclosed with the offer may end eligibility. Grandfathering does not freeze taxes, usage-based fees, additional-seat pricing, third-party pass-through charges, or separately purchased services unless expressly stated.

We may use Stripe's retry process after a failed payment and generally allow a seven-day grace period. During or after that period, we may restrict features, make the workspace read-only, suspend access, or terminate the subscription. You remain responsible for unpaid amounts and for updating payment information.

Except where required by law or for a verified billing error, payments are nonrefundable and there are no credits or prorated refunds for partial periods, unused time, downgrades, removed seats, or account inactivity. Any discretionary refund does not create an obligation to provide future refunds.

"Customer Content" means information submitted to, stored in, or generated through the Service by or for Customer, including job names and addresses, schedules, activities, manpower information, employee or crew-member names, notes, photos, PDFs, other attachments, settings, and reports. As between the parties, Customer retains its rights in Customer Content. Customer grants Trade Flow Planner and its service providers a nonexclusive, worldwide, limited license to host, copy, process, transmit, display, back up, and otherwise use Customer Content only as reasonably necessary to provide, secure, support, and improve the Service; comply with law; enforce these Terms; and perform Customer's instructions. Customer represents that it has all rights, notices, permissions, and lawful bases needed to provide Customer Content and permit its processing. Customer is responsible for the accuracy, legality, integrity, and appropriateness of Customer Content and for notices to employees, workers, clients, and collaborators. Do not upload Social Security numbers, protected health information, medical records, payment-card data, payroll banking credentials, government identification numbers, or other highly sensitive information unless we expressly authorize that data type in writing.

Subject to account access and reasonable technical limits, Customer may export supported data during an active subscription and for 30 days after cancellation. We do not guarantee that every field, format, attachment, historical version, or derived element is exportable. After the 30-day export period, we may retain Customer Content internally for reactivation, legal, security, fraud-prevention, billing, support, and operational purposes for up to one year without guaranteeing continued access. After one year, we will delete or anonymize production Customer Content, subject to legal holds, records we must retain, fraud-prevention needs, billing records, and backup copies that expire through ordinary backup cycles. Deletion from backups may not be immediate. Customer should maintain independent copies of important records and exports. Termination or expiration does not obligate us to preserve Customer Content beyond the periods stated here or in a separate written agreement.

We may create and use aggregated or de-identified information that cannot reasonably identify Customer, an individual user, or a worker only to operate, secure, support, and improve the Service and conduct ordinary business planning. At launch, Trade Flow Planner uses cookie-free Plausible Analytics to measure aggregate use of public marketing pages and specified conversion events. Plausible does not set cookies or use local storage or other persistent identifiers. We do not send customer names, email addresses, user or workspace identifiers, job names, job addresses, employee or crew information, schedules, manpower figures, or other Customer Content to Plausible. At launch, Trade Flow Planner does not use advertising trackers, session recording or replay, artificial-intelligence services or features, or Sentry. We will not introduce any of those excluded technologies, or expand analytics beyond the cookie-free Plausible configuration described in the Privacy Policy, without legal, privacy, security, and technical review; updated policies and vendor disclosures; and any legally required notice, consent, or opt-out controls.

You may not, and may not permit anyone to:

• use the Service unlawfully or to violate another person's rights;
• upload malware, abusive material, unlawful personal information, or content you lack authority to use;
• probe, scan, disrupt, overload, bypass, or compromise the Service or its security;
• share credentials, impersonate another person, or misrepresent authority;
• reverse engineer, decompile, copy, frame, mirror, scrape, or extract the Service except to the limited extent a restriction is prohibited by law;
• resell, sublicense, time-share, or provide the Service as a service bureau without our written permission;
• use the Service or its output to build, train, benchmark, or improve a competing product or model; or
• remove proprietary notices or circumvent plan, seat, project, or access limitations.

We may investigate suspected violations and cooperate with lawful requests. Enforcement will be proportionate where practical, but immediate action may be taken for urgent security, fraud, legal, or platform risks.

THE SERVICE IS A PLANNING, COORDINATION, AND COMMUNICATION TOOL. IT DOES NOT GUARANTEE PROJECT COMPLETION DATES, LABOR AVAILABILITY, PRODUCTIVITY, PROFITABILITY, BID RESULTS, SCHEDULE ACCURACY, OR ANY CONSTRUCTION OUTCOME. Customer must independently verify schedules, manpower assignments, employee and crew information, holidays, union or collective-bargaining requirements, jobsite conditions, contract obligations, exports, calculations, and reports. The Service does not replace professional judgment, supervision, safety planning, contract administration, legal advice, payroll systems, or regulatory compliance. Trade Flow Planner does not employ, supervise, direct, schedule, compensate, or control Customer's workers. Customer is solely responsible for employment decisions; wages and hours; overtime; payroll; classifications; union compliance; licensing; safety; accessibility; privacy notices; and compliance with labor, employment, construction, and jobsite laws.

Trade Flow Planner and its licensors own the Service, software, interfaces, templates, designs, documentation, trademarks, and related intellectual property, excluding Customer Content. Subject to these Terms and payment of fees, we grant Customer a limited, nonexclusive, nontransferable, revocable right to access and use the Service for its internal business purposes during the subscription term. Customer may print or export schedules, reports, and other supported outputs for legitimate business use. This permission does not allow resale of the Service, redistribution of our templates as a standalone product, or removal of proprietary notices. If you provide suggestions or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or obligation, provided we do not publicly identify you as the source without permission.

The Service relies on essential launch providers, including Supabase for database hosting, authentication, and storage; Vercel for application hosting and deployment; Stripe for subscription billing and payment processing; Brevo for transactional service email and separately opted-in marketing email; and Plausible Analytics for cookie-free aggregate measurement of public marketing pages and specified conversion events. Plausible is not used to process Customer Content in the launch configuration. Third-party services may have separate terms and privacy practices. We are not responsible for third-party services outside our reasonable control, and changes or outages affecting them may affect the Service. Additional information about our providers appears in the Privacy Policy and Subprocessor List.

Email support is ordinarily available Monday through Friday, 8:00 a.m. to 6:00 p.m. Pacific Time, excluding company-observed holidays. We do not guarantee a particular response or resolution time unless stated in a separate signed service-level agreement. We do not promise uninterrupted or error-free operation or a specific uptime percentage. Maintenance, emergencies, internet conditions, third-party failures, and security events may cause downtime. Beta, preview, or experimental features may be changed or discontinued at any time and may be less reliable.

We may suspend or restrict access for nonpayment, security threats, illegal or abusive activity, violation of these Terms, or risk to customers, third parties, or the platform. For ordinary violations, we will generally provide notice and a reasonable chance to correct the issue when practical. We may act immediately for urgent security, fraud, legal, or platform-protection reasons. Customer may terminate by canceling its subscription. We may terminate these Terms or the Service upon reasonable notice, subject to providing any legally required refund or continued access. Upon termination, Customer's access and license end except for any limited export or read-only period described in these Terms. Sections that by their nature should survive will survive, including payment obligations, intellectual property, disclaimers, liability limits, indemnification, dispute terms, and retention provisions.

Governing Law and Venue. California law governs these Terms, without regard to conflict-of-law principles. Except for an eligible claim brought in small-claims court, each party consents to the exclusive jurisdiction and venue of the state and federal courts located in Riverside County, California.

Class-Action Waiver. TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY MAY BRING CLAIMS ONLY IN ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE, OR PRIVATE-ATTORNEY-GENERAL ACTION.

Jury-Trial Waiver. TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY KNOWINGLY AND VOLUNTARILY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION OR PROCEEDING ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE.

Notice to California Users. Under California Civil Code § 1789.3, California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Boulevard, Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210 or (916) 445-1254. Trade Flow Planner LLC may be contacted at support@tradeflowplanner.com.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TRADE FLOW PLANNER DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE OR OUTPUTS WILL BE COMPLETE, ACCURATE, SECURE, UNINTERRUPTED, OR ERROR-FREE. Some jurisdictions do not allow certain disclaimers, so those disclaimers apply only to the extent permitted by law.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRADE FLOW PLANNER AND ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA; BUSINESS INTERRUPTION; REPLACEMENT SERVICES; OR CONSTRUCTION, LABOR, EMPLOYMENT, SCHEDULE, OR PROJECT LOSSES, EVEN IF ADVISED OF THE POSSIBILITY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THEIR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE FEES PAID BY CUSTOMER TO TRADE FLOW PLANNER FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. These limits do not apply where prohibited by law and do not limit liability that cannot legally be limited.

Customer will defend, indemnify, and hold harmless Trade Flow Planner and its members, managers, employees, contractors, affiliates, and licensors from third-party claims, damages, losses, liabilities, judgments, penalties, costs, and reasonable attorneys' fees arising from or relating to: (a) Customer Content; (b) Customer's or its users' unlawful or prohibited use; (c) employment, workforce, payroll, union, safety, scheduling, project, or jobsite decisions; (d) Customer's breach of these Terms; or (e) infringement or violation caused by Customer or its users. We will provide reasonable notice and cooperation, and Customer may not settle a claim in a manner that admits our fault or imposes obligations on us without our written consent.

We may update these Terms. We will provide at least 30 days' advance notice of a material change by email, in-product notice, or another reasonable method, except when a shorter period is reasonably necessary for law, security, fraud prevention, or platform protection. The notice will state when the revised Terms take effect. Continued use after the effective date constitutes acceptance where permitted by law. If you do not agree, you must stop using the Service and cancel before the revised Terms take effect.

Notices to Trade Flow Planner must be sent to admin@tradeflowplanner.com. We may send notices to the email address associated with your account or display them in the Service. Email notices are deemed received when sent, unless the sender receives a delivery-failure notice. Our public location for these Terms is Riverside, California.

• Assignment: Customer may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, reorganization, financing, sale of assets, or by operation of law.
• Force Majeure: Neither party is liable for delay or failure caused by events beyond its reasonable control, except Customer's payment obligations.
• No Waiver; Severability: Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions remain effective.
• Independent Parties: The parties are independent contractors. These Terms do not create employment, agency, partnership, fiduciary, franchise, or joint-venture relationships.
• Entire Agreement; Order of Precedence: These Terms, the Privacy Policy, applicable order or checkout terms, and any signed addendum constitute the agreement regarding the Service. A signed order or addendum controls over conflicting general language in these Terms for its subject matter.
• Electronic Communications: You consent to receive transactional communications and notices electronically. Marketing communications are subject to separate preferences and applicable law.
• Headings: Headings are for convenience only and do not affect interpretation.

This Appendix documents current launch pricing. The checkout page controls if it clearly discloses a different price or term before purchase. The annual additional-seat price reflects a 15% discount from $180 per seat per year and is equivalent to $12.75 per month when billed annually. Early-adopter enrollment may end for new customers at any time. Qualifying base-plan pricing is grandfathered until cancellation as described in Section 8.